Support

A frontline service.

QuickFix

Need help? Got a quick question? Want to pick our brains? Get a QuickFix from Clicpomme. Many issues can be resolved in less than 30 minutes, often by phone, email, or remote connection.

QuickFixes Unlimited Plans

Clicpomme support works best when you feel free to call us with any request, even for quick questions. We offer QuickFixes Unlimited as a subscription service, giving you ongoing support and no per-incident fee. Call us when you need us, and we'll help by phone, email, or remote connection to resolve any issue and answer any question, free of charge, for incidents under 30 minutes.

Seasonal Checkups with QuickFixes Unlimited

With Seasonal Checkups, we connect remotely four times each year to perform diagnostics and maintenance, install software updates, and check backups on all of your Macs. Also included with Seasonal Checkups is our QuickFixes Unlimited service, so you can call us with any request – even for quick questions. We will help by phone, email, or remote connection to resolve any issue and answer any question, free of charge, for incidents under 30 minutes.


SECURE OFF-SITE BACKUP PLAN

For clients who place a high value on consistently reliable technology performance, Clicpomme offers secure off-site backup. Subscribe to Clicpomme backup plan for Cloud Backup, QuickFixes Unlimited, and Proactive Monitoring of your devices.

Clicpomme protects your valuable data by encrypting it and sending it securely over the internet to an offsite backup server hosted by Clicpomme.

Safe, Secure Storage for your Home, Studio, or Office Your data is stored in an encypted format which makes it inaccessible to anyone without your password. Files protected by Clicpomme can be restored via the web. The backup service is monitored by Clicpomme to keep your important data safe. Our smart subscription service, QuickFixes Unlimited, is now included with all backup plans. QuickFixes are quick support sessions by phone, remote connection, or email where we answer your question or resolve your request in less than 20 minutes.

"My email isn't sending" or "how do I edit a PDF" could be QuickFixes. All of your quick questions are covered at no extra charge with QuickFixes Unlimited.

Rest assured knowing that Clicpomme will be notified of issues on your Mac proactively, rather than finding out when things get worse. Signs of impending hard drive failure, failed backups, malware infection, low disk space, adware slowing down your web browser, and many more issues are continuously monitored and reported to Clicpomme.

Clicpomme will reach out to you and offer to investigate and troubleshoot issues as they come up. Plus, thanks to QuickFixes Unlimited – also included in backup plan – many of these issues can be resolved at no charge.


Subscribe to Clicpomme Backup plan, QuickFixes Unlimited, and Proactive Monitoring of your devices.

Clicpomme also offers consulting services for other backup solutions that can run on your own server and also through some cloud services. Contact us for more info.

Technical Support

We will work with you to get a quick solution at a very competitive price. We understand the importance of resolving problems as quickly as possible. Thanks to today's technology, we can support all users, anywhere, virtually throughout the world.


The role of clicpomme is to provide solutions.

A simple, easily accessible and comprehensive offer.

  • Phone support.
  • [Remote] remote assistance.
  • MDM
  • Self-Service
  • Backup
  • Ticketing
  • Onsite. Whether in direct relation to a qualified expert through a very secure remote control software.
  • Possibility to intervene on your site to unblock a situation in case of need.
  • EMERGENCY service with availability 24 hours on 24, 7 days on 7.

  • Send us your support request now and be in contact with an expert-
    Online Mac support request

Remote Support - everywhere with you!

The remote support of clicpomme meets all your needs at all time and everywhere. No matter if you need assistance on a business trip in Paris or in your office in Montreal, CLICPOMME will be there. A pro from CLICPOMME can connect to your MAC located anywhere around the world to assist you. You will be able to see on screen what the technician is doing on your computer live on your MAC .

Contact a certified specialist!

APPLICATION (Download)

TECHNICAL SUPPORT

24/7.

We understand the importance of resolving problems as quickly as possible. Thanks to today's technology, we can support all users, anywhere, virtually throughout the world.

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CONSULTATION

Efficiency, Quality and Profitability.

Everything that needs to be done to improve the performance of your systems will be done with professionalism.

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